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InfoIMAGE is a dynamic organization that generates ongoing press and media releases in order to formally communicate news and company occurrences. The company maintains current and historic archives that include industry-related press and media releases organized chronologically. We maintain InfoIMAGE articles on this site for archival purposes. Our materials are believed accurate as of the date they are issued; however, they may become outdated over time, and should not be relied on as correct after their issue date.



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# Article Title Date
1 USPS Postage Rates to Increase January 2012

Menlo Park, California, November 18, 2011


The United States Postal Service has announced that it intends to increase prices for Mailing Services on Sunday, January 22, 2012. Price changes will affect First-Class Mail, Standard Mail, Package Services, Media Mail and Extra Services. The annual price changes for Priority Mail and Express Mail shipping services that normally occur in the first week of January will also take effect on January 22, 2012.

The postage to mail a one-ounce letter by First-Class Mail will increase by 1¢ to 45¢ (the current 44¢ first-ounce letter rate had been unchanged since May, 2009). The single-piece additional ounce letter rate, which increased by 3¢ to 20¢ in April 2011, will not change. The single-piece postcard rate, which increased by 1¢ to 29¢ in April 2011, will increase by an additional 3¢ to 32¢ in January 2012.

Overall price increases for Mailing Services average 2.1%. The allowable increase is capped by law at the rate of inflation as measured by the Consumer Price Index (CPI). The Postal Regulatory Commission has 45 days from the Postal Service's October 18, 2011 filing date to confirm that the proposed price changes comply with the CPI price cap. For additional information about the January price changes, please visit the Postal Service online at 2012 USPS Rate Increase.

 

Highlights of the new single-piece First-Class Mail pricing:

  • Letters (1 oz.) - 1-cent increase to 45 cents
  • Letters additional ounces - unchanged at 20 cents
  • Postcards - 3-cent increase to 32 cents
  • Letters to Canada or Mexico (1 oz.) - 5-cent increase to 85 cents.
  • Letters to other international destinations - 7-cent increase to $1.05

 

More information on the new pricing is available at: http://about.usps.com/news/national-releases/2011/pr11_factsht_pricechng_1018.pdf

 

About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

18 Nov 2011
2 InfoIMAGE Article Published in ABA Bank Marketing Magazine

Menlo Park, California, November 1, 2011


Howard Lee, president & CEO of InfoIMAGE, has announced that the company's article, "High-Tech Statements: Get the Message?" was published in the November 2011 issue of ABA Bank Marketing magazine. In the same edition, an accompanying interview profiles how Rabobank helped cultivate their brand with statement redesign. The articles are co-authored by both Guy Mason, vice president of sales, and Angel Trinh, corporate marketing. They describe how eStatements and printed statements are evolving into advanced delivery vehicles for targeted marketing messages and ways to improve bank's customer segmentation. To read the article, download the PDF here: http://infoimageinc.com/images/pdf/ABA%20Nov2011.pdf

QUOTE
"By analyzing the customer data, banks can formulate a plan to appeal to and entice customers to purchase additional products or services from banks. Statements are opened and read by more than 90 percent of customers. Messages on statements can steer customers to new products through criteria-driven messages. For example, customers tend to trade in their automobiles when their loans reach 33.5 months. By using the data based on this specification, savvy banks can target this group when the loans are around 27 months. Statements for these customers can include pictures of new cars and current automobile loan rates." 

DETAILS
InfoIMAGE Inc. is a financial statement service provider that works to leverage and control communications to create more meaningful and profitable client interactions.

About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

15 Nov 2011
3 USPS Price Adjustments Set for April 17

Menlo Park, California, February 22, 2011


The Postal Service price changes it announced last month have been approved by the Postal Regulatory Commission. The 44-cent price of a first-class stamp won't change, but heavier letters will cost more. That basic rate covers the first ounce, and the price for each extra ounce will rise from 17 cents to 20 cents.


The increase comes under a formula that allows the agency to raise prices within the rate of inflation. That would permit an increase of 1.7 percent averaged over all mail.


The Postal Service lost $8.5 billion last year despite cuts of more than 100,000 jobs and other reductions in recent years. The agency has lost considerable business to the Internet and the recession also cut sharply into its business.


Last summer the post office sought an increase that would have exceeded inflation, citing the unusual business conditions of the recession. That was rejected by the independent Postal Regulatory Commission. The post office has appealed and, in the meantime, sought the increase approved Friday.


Its filing with the Postal Regulatory Commission also said the agency expects to raise rates annually in mid-April. The last rate increase was in May 2009.


Most price changes will affect other mailing services, including Standard Mail, Periodicals, Package Services and Extra Services. Larger volume business mailers will see price increases in a variety of categories. Detailed pricing information is available online at
www.usps.com/prices.


See the official USPS press release here: http://www.usps.com/communications/newsroom/2011/pr11_017.htm


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at
www.infoimageinc.com.

 

 

22 Feb 2011
4 USPS Proposes Revised Rate Increase for April 2011

Menlo Park, California, January 19, 2011


The United States Postal Service has proposed a rate increase for their First Class Mail, Standard Mail, Periodicals and Media Mail services by April 17, 2011. They also announced changes for the First Class International service. The new rate change is a 1.7 % increase on average. First Class Letters will remain at $0.44. However, each additional ounce or half ounce letters will cost an extra $0.20. They will also introduce Commercial Base Rates for First Class Parcels saving shippers $0.15 per mail piece. Priority Mail and Express Mail are not affected by this specific increase. These rates still need to be approved by the Postal Regulatory Committee.

Summary of Percentage Changes by Product Category

First-Class Mail                                          % Change
Single-piece Letters & Cards                   0.5%
Flats                                                               5.3%
Parcels                                                          3.8%
Presort Letters & Cards                             1.8%
International (Outbound and Inbound)    4.0%

Click here for more information from the USPS rate change.

The proposed price changes are expected to generate $340 million for the balance of the fiscal year and $720 million if implemented for a 12-month period. In July 2010, the Postal Service filed an exigent price proposal that was rejected by the Postal Regulatory Commission in September. The Postal Service filed an appeal of that decision with the United States Court of Appeals for the District of Columbia Circuit in November and awaits a decision.

The urgency of the Postal Service's current financial challenges requires this price change even as it waits for a decision from the federal courts on the exigent case.

The Postal Service receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operation.


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at
www.infoimageinc.com.

11 Jan 2011
5 Postal Regulatory Commission Denies USPS' Rate Hike Proposal

Menlo Park, California, October 7, 2010


The Postal Regulatory Commission announced its decision rejecting the requested price hike at a news conference Thursday.

"After careful consideration, the Commission agreed with the Postal Service that the recent severe recession, and the decline in mail volume experienced during the recession, do qualify as an extraordinary or exceptional circumstance under the law. However, the Commission finds that the requested exigent rate adjustments are not due to the recent recession, or its impact on mail volume. Rather, they represent an attempt to address long-term structural problems not caused by the recent recession. The Commission finds, therefore, that the Postal Service has failed to meet its burden under the law and the Commission is unanimous in denying its request for an exigent rate increase.."

The new rates would have taken effect next Jan. 2.

Text of the Postal Regulatory Commission's press release:
Washington, DC - The Postal Regulatory Commission today issued Order No. 547 in Docket R2010-4 denying a Postal Service request for an average 5.6 percent rate increase. The Commission found that the Postal Service failed to justiff rate increases in excess of its statutory CPI price cap. "The Commission finds that the Postal Service has shown the recent recession to be an exigent circumstance but it has failed both to quantifo the impact of the recession on its finances and to show how its rate request relates to the resulting loss of mailvolume; therefore, we unanimously deny its exigent rate request," said Chairman Ruth Y. Goldway.

The law requires the Postal Service to demonstrate that any exigent rate adjustments are due to the identified exceptional circumstances. This prevents a bona fide extraordinary or exceptional circumstance from being used as a general rate increase mechanism that would circumvent the price cap system.

The Postal Service's recent volume losses and multi-billion dollar shortfalls are recognized. However, Commission analysis confirms that the Postal Service's cash flow problem is not a result of the recession and would have occurred whether or not the recession took place. lt is the result of other, unrelated structural problems and the proposed exigent rate adjustments would neither solve nor delay those problems.

The Postal Service may be unable to continue to meet a statutory 1O-year payment schedule - averaging roughly $5.5 billion per year - to create a fund to pay future retiree health benefit premiums. lt has been unable to fund this obligation from operations, and has instead used up all of its retained earnings and drawn down from its $15 billion borrowing authority. Even with the requested increase, the Postal Service would be unable to meet this annual obligation either in 2011, or in succeeding years.

The Postal Service achieved over $6 billion in cost reductions in 2009. While volume declines outstripped cost reductions during the actual recession, Postal Service cost containment programs are producing results and work hours have declined faster than volumes in 2010.

Goldway also said that the USPS could implement a 1.6-2% increase under the normal price cap process


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at
www.infoimageinc.com.

07 Oct 2010
6 USPS Proposed Price Changes

Menlo Park, California, July 15, 2010


Facing a projected deficit of nearly $7 billion next fiscal year, the Postal Service continues to aggressively pursue its action plan — outlined by Postmaster General Jack Potter in an announcement March 2 — to help USPS close a financial gap resulting from the economic recession, unprecedented declines in mail volume, increased use of electronic communications and USPS obligations to prepay retiree health benefits.


Acting on that plan, the Postal Service filed a proposal with the Postal Regulatory Commission (PRC) July 6 to change the prices of mailing services on Jan. 2, 2011. The filing seeks an average 5.6 percent price increase for its market dominant products, including First-Class Mail, Standard Mail, Periodicals, Package Services and Special Services. If approved by the PRC, the proposed price changes will raise about $3 billion in 2012.


Other highlights from the price filing include:
* First-Class Mail stamps would increase to 46 cents.
* A new Forever Stamp image will be available in October.
* First-Class Mail postcard prices will increase 2 cents to 30 cents.
* Periodicals will receive an 8 percent increase.
* Recommended increase for catalogs is 5.1 percent.
* Standard Mail parcels will increase about 23 percent.

Other actions outlined in March included changes to delivery frequency, restructuring prepayments of retiree health benefits, creating a more flexible workforce and expanding access to products and services to places more convenient to customers.


This is the first time the Postal Service is requesting price increases above the rate of inflation, an action that is allowed under the 2006 Postal law as long as the Postal Service can demonstrate “exceptional or extraordinary circumstance.”


The weak economy has sharply reduced mail volume as companies cut their advertising. At the same time there has been a significant drop in lucrative first-class mail, with more and more people turning to the Internet to communicate with each other as well as to receive and pay bills. The agency lost $3.8 billion last fiscal year despite cutting 40,000 full-time positions and making other reductions. It has continued to face significant losses this year.


The PRC has 90 days to review and make a final ruling on the filing (on or about Oct. 4). The PRC can accept or reject all price requests.


The Postal Service receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations.


Link to the official USPS press release June 6, 2010: http://www.usps.com/communications/newsroom/2010/pr10_064.htm

 

About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at
www.infoimageinc.com.

15 Jul 2010
7 InfoIMAGE Launches a New Website to Keep Clients Informed During Expansion

Menlo Park, California, April 16, 2010


InfoIMAGE is pleased to announce the launch of their new and improved website (www.infoimageinc.com). This product is the result of one year of synchronized hard work done by our team in analyzing and designing the concept. This launch provides a user friendly layout to keep customers and clients aware as the company evolves. It provides a more comprehensive source of company information and services.

"The new changes are in response to the past year's growth. We needed a way to provide our clients and customers with details on our services as well as constant updates to keep people up to speed as we grow. We have added a Technology section as well as a Careers section that allows clients to see the new positions we are hiring for as well as our expansion efforts. We've also added a comprehensive Calendar section so clients can participate in a variety of recurring and special events, including national and regional user conferences, initial and ongoing educational offerings, trade shows, and online offerings including webinars. We are very excited about what the team has accomplished so far and want to make sure new developments are communicated to our clients," explains Howard Lee, President and CEO of InfoIMAGE.

There are currently six sections of information clearly labeled so whether someone is a client, customer or potential employee, everyone can stay informed. The new sections of 'Technology', 'Services' and 'Newsroom' will provide constantly updated links to press coverage and company developments and accomplishments. These new pages come in addition to the Partners, and Security page.

 

The goal of the new website is to help keep clients stay aware of all efforts the company has to continue growth. It will allow the public to easily access accurate information and request recent Data Sheets instantly. The goal is to continue to improve for the clients, the team of employees and for the business customers receiving the services. Much like the training provided, InfoIMAGE believes keeping open communication is the key and hopes the website can contribute to this year's growth.

About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

16 Apr 2010
8 USPS Considers Five Day Mail Delivery

Menlo Park, California, January 20, 2010


With no signs of economic recovery in sight, the U.S. Postal Service have taken action in response to its ongoing financial crisis and reached out to its key partnerships. Howard Lee, InfoIMAGE CEO was invited to an exclusive meeting with Postmaster General Jack Potter.  Among the group corporate presidents and CEOs from FedEx, Amazon, Costco and Williams-Sonoma were in attendance.


The Postmaster General raised key concerns which he also addressed with the U.S. Senate subcommittee that economic conditions may make it necessary to “temporarily reduce mail delivery to only five days a week.”


Total mail volume was 202 billion items last year, over 9 billion less than the year before, the largest single volume drop in history. And, despite annual rate increases, Potter said 2009 was the first year since 1946 that the actual amount of money collected by the post office declines.

Last year, USPS reported a $2.8 billion loss last year. The forecast is gloomy, Potter said. “If current trends continue,” Potter said, “USPS could experience a net loss of $6 billion or more this fiscal year.” And that’s a significant problem for the USPS. Namely, because federal laws dictate that the USPS can only absorb $5 billion worth of debt.


Early in January 2009, the Postal Service announced it would be closing six of its 80 district offices, eliminating positions across the country and offering another early retirement opportunity. These actions are expected to save the Postal Service more than $100 million annually. Nationwide, the USPS has cut from 750,000 employees to just 600,000 employees.  But that is still not enough and that leaves few options. In the past year, Potter noted very aggressive cost-cutting actions, already taken or under way, including:

 

•  Cutting 50 million work hours;
•  Halting construction of new postal facilities;
•  Negotiating an agreement with the National Association of Letter Carriers that adjusts letter carrier routes to reflect diminished volume;
•  Freezing salaries of all Postal Service officers and executives;
•  Reducing authorized staffing levels at postal headquarters and area offices by at least 15 percent;
•  Selling unused and under-utilized postal facilities;
•  Instituting a nationwide hiring freeze;
•  Adjusting Post Office hours to better reflect customer use; and,
•  Consolidating mail processing operations.


The post office's problem is twofold, Potter explained. "A revolution in the way people communicate has structurally changed the way America uses the mail," with a shift from first-class letters to the Internet for personal communications, billings, payments, statements and business correspondence. To some extent that was made up for my growth in standard mail—largely advertising—but the economic meltdown has resulted in a drop there also.


Delivery is one of the most labor-intensive activities. Unlike mail processing, it does not lend itself to technological substitution. Nor does it lend itself to staffing adjustments based on mail flow peaks and valleys or to fluctuating levels of customer demand during the course of a single day, a single week, seasonally, or over longer periods of time. Delivery remains their largest, single cost center. And with revenue per delivery continuing to decline — due to fewer pieces per address and a change in the mail mix to lower-cost products — their overall delivery costs grow proportionately larger. In effect, they are financing a level of service that exceeds a declining demand.


Recent independent polling suggests that our customers are generally amenable to a five-day delivery week. A USA Today/Gallup survey found that 57 percent of respondents see this as a preferred solution to the Postal Service’s financial difficulties. Similarly, a Rasmussen Reports survey found that 69 percent of Americans indicated that they would prefer five-day-a-week service to other alternatives. The U.S. Postal Service is the only carrier that offers regular Saturday service — and at regular prices.


Reducing delivery by one day per week could reduce costs by $3.5 billion annually. This offers a significantly higher cost benefit than any other single option for operational cost reductions.
"We are in uncharted waters," Potter said. "But we do know that mail volume and revenue—and with them the health of the mail system—are dependent on the length and depth of the current economic recession."


Source: PMG Potter’s Testimony to House Subcommittee


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

20 Jan 2010
9 InfoIMAGE Passes Rigorous SAS 70 Type II Audit, Second Year in a Row

Menlo Park, California, Oct. 27, 2009


InfoIMAGE, Inc., a leading provider of integrated solution for statement delivery, announced it has once again achieved third-party validation under the Statement on Auditing Standards No. 70 (SAS70) Type II. The SAS 70 certification is an internationally-recognized standard developed by the American Institute of Certified Public Accountants (AICPA) that is internationally recognized as a mark of service quality.

 


The SAS 70 audit, conducted by AuditOne Inc., stands as an authoritative, independent confirmation of the security and integrity of InfoIMAGE's control objectives and control activities, affirming the company's reputation as a trusted provider of document printing and electronic presentment services for financial, health care and insurance companies.
InfoIMAGE 2009 SAS 70 Type II certification, its second year, covers nine specific areas, including network monitoring, customer service, data backup, change management, deployment and physical security.


"Our SAS 70 certification provides independent, third-party verification that our operations meet or exceed best practice standards in key statement processing areas, ensuring the highest levels of security and reliability," said Howard Lee, President and CEO of InfoIMAGE. "InfoIMAGE customers can save time and money with our certification because they may use our SAS 70 report to support their own SAS 70, financial or other audit."


Companies use SAS 70 Type II audits as proof of compliance which requires the design and test of operating effectiveness of service organization controls. Type 1 certification reports on a company's controls in operation, while Type II certification also tests an organization's operating effectiveness over a period of time to demonstrate consistent compliance with the controls. InfoIMAGE was audited over the twelve-month period from September 2008 to August 2009.


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

27 Oct 2009
10 InfoIMAGE Opens New Central US Print & Mail Facility, Reducing Mail Time to Midwest & East Coast

Coppell, Texas, October 5, 2008


InfoIMAGE, Inc., provider of printed and online-delivered documents, today announced the opening of its newest printing and mailing facility, centrally located in Coppell, Texas.


Strategically situated less than two miles away from the US Postal Service’s Dallas/Fort Worth Bulk Mail Entry Unit (BMEU), this full-service production, insertion and USPS CASS™ certified mailing center enables a reduction in mailing time by approximately five working days to cities located in the Central and Eastern time zones, compared to mailing from the company’s West Coast headquarters.


The 30,0000 square foot facility currently provides the capability to print more than 100 million images per month, doubling InfoIMAGE’s previous capacity. The new data processing and production center also provides full operational redundancy, enabling the safeguards of data co-location and regional disaster recovery.


“This ideal location of our new Central US facility gives InfoIMAGE the capacity and capability to provide the dramatically shorter delivery times demanded by financial institutions nationwide,” says Howard Lee, chief executive officer. “Having dual production centers also benefits our West Coast clients with significantly faster turnaround and the peace of mind of seamless operational redundancy.”

 

About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

05 Oct 2008
11 InfoIMAGE Gains SAS 70 Accreditation

Menlo Park, California, April 8, 2008

 


 

InfoIMAGE, Inc. today announced it has received the Statement on Auditing Standards No. 70 Report TYPE II "Service Organization" for its internal security controls protecting documents it processes, prints or presents online.


The SAS 70 audit, conducted by AuditOne Inc, stands as an authoritative, independent confirmation of the security and integrity of InfoIMAGE's control objectives and control activities, affirming the company's reputation as a trusted provider of document printing and electronic presentment services for financial, health care and insurance companies.


This validation is important because of new legal obligations that impact how financial and health care insitutions demonstrate and maintain the security of customer/member information. With the introduction of the Financial Services Modernization Act of 2001, all financial institutions are required by law to uphold standards relating to administrative, technical and physical safeguards for customer records and information. By extension, these standards must be upheld by any of a financial institution's outsourced service providers that handle sensitive customer information.


Similar standards also apply to outsourced providers of health care documentation. In 2003, the Department of Health and Human Services (HHS) enacted privacy provisions to the Health Insurance Portability and Accountability Act of 1996 (HIPAA). These federal privacy standards were established to protect patients' information provided to health plans, doctors, hospitals and other health care providers.


By initiating the SAS 70 audit, InfoIMAGE has proactively addressed the need for information security, signaling to financial services customers and prospects that the company's controls are in place.


"We undertook the SAS 70 audit to make it even easier for companies who work with us to rest assured their sensitive customer/member information and financial instruments are safe with InfoIMAGE, Inc.," said Howard Lee, president and CEO of InfoIMAGE. "The SAS 70 report is important, independent validation of the various controls that have always been an integral part of the InfoIMAGE service environment."


About the SAS 70

The SAS 70 provides guidance to enable an independent auditor to issue an opinion on a service organization's description of controls through a Service Auditor's Report. Developed by the American Institute of Certified Public Accountants, SAS 70 is the authoritative guidance that allows service organizations - like InfoIMAGE - to disclose their control activities and processes to their customers and their customers' auditors in a uniform reporting format. For more on the SAS 70, see www.auditoneinc.com/3.html.


About InfoIMAGE, Inc.

InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

 

 

08 Apr 2008
12 InfoIMAGE, Inc. & CoreTrac, Inc. Form Alliance

Menlo Park, California,  May 10, 2006

 


InfoIMAGE, Inc., provider of printed and online-delivered documents, today announced a strategic alliance with CoreTrac, Inc., provider of ResourceOne (R1), a browser-based, easy-to-use and affordable client relationship management (CRM) software for community financial institutions. This alliance will add Web-based direct mail creation, printing and delivery to the list of extensive services available to CoreTrac, Inc.'s financial institution clients.

 


The initial arrangement between the two companies enables CoreTrac to offer its clients on-demand, digital printing of personalized, targeted direct mail, as well as printed and online-accessible account statements. Future developments will include an online portal that links CoreTrac's financial institutions with InfoIMAGE's Web-based direct mail creation, printing and delivery tools.


Printed and mailed by InfoIMAGE, and integrated through CoreTrac's browser-based CRM solution, financial institutions will be able to generate campaign mail and other printed fulfillment based on specific account holder data. Messages and offers can be targeted at the customer level, eliminating the need for generic, non-relevant marketing. Personalized and meaningful marketing campaigns will improve response rates for cross-selling efforts and increase the financial institutions fee income.


Alan Buhler, Vice President of Sales and Marketing at CoreTrac, Inc. states, "Offering InfoIMAGE’s direct mail creation, printing and delivery tools to the already robust marketing campaign features of our ResourceOne solution adds additional capabilities for our clients to communicate with their targeted market."


"This alliance represents a giant leap in the services available to CoreTrac, Inc.'s community financial institutions, who before had to turn to costly and labor-intensive internal production or local mail houses to produce direct mail and other documents," says InfoIMAGE business director Susan Reed.


About InfoIMAGE & CoreTrac
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.


CoreTrac, Inc. is a privately held corporation headquartered in Austin, Texas. The company is dedicated exclusively to providing a simple and affordable CRM/SFA solution to community financial institutions. About CoreTrac.

06 May 2006
13 InfoIMAGE Debuts Single Sign-On with Symitar Online Home Banking

Menlo Park, California, August 1, 2002


InfoIMAGE, Inc. demonstrated its new Symitar-based single sign-on capability at the Symitar 2002 Software Expo and Conference in San Diego, CA.

 


Through only a single sign-on, members of Credit Unions using InfoIMAGE's ViewStatements® product can access their Credit Union statements (including check images) over the Web, seamlessly through the Credit Union's home banking site. Once signed in, members can also access all of their other available home banking services.


Single sign-on increases both web security and ease-of-use, and reduces both logon time and help desk costs by up to 40%. That's because the member doesn't have to be reauthenticated every time they access additional services, since reauthentication takes place automatically.


"Through Symitar-based home banking, ViewStatement can serve as the launching point for all of a Credit Union's internal or member electronic services," says InfoIMAGE president Howard Lee, "And single sign-on benefits everyone."
About InfoIMAGE, Inc.


About InfoIMAGE, Inc.
InfoIMAGE is a leading provider of printing, mailing, and online document delivery solutions for financial institutions across the United States. InfoIMAGE processes, prints, and mails financial statement and notices; electronically archives statement, notices, and other types of documents for online delivery and research. Learn more about InfoIMAGE at www.infoimageinc.com.

 

01 Aug 2002
Case Studies top
# Article Title Date
1 Meriwest Credit Union

Meriwest overcame crippling limitations of their previous e-banking software and found a better way for member to view their statements online—and they give all the credit to InfoIMAGE's ViewStatement™.

Click here to download the Meriwest Case Study.

31 Jan 2008
2 Mid-State Bank & Trust

Mid-State Bank & Trust wanted a faster, more accurate and more efficient way to deliver paper statements and
check images. InfoIMAGE cut production time in half,reduced costs and achieved unmatched accuracy.

 

Click here to download the Mid-State Bank Case Study.

01 Nov 2006
3 iQ Credit Union

iQ Credit Union turned to InfoMAGE for a more reliable way to deliver paper statements and to transition members to electronic statements via single sign-on through iQCU's home banking Web site.

Click here to download the iQ Credit Union Case Study.

26 Sep 2005
4 Community Bank of San Joaquin

When Community Bank of San Joaquin wanted to reduce the risks of costly production errors and improve their customer service, they banked on outsourcing the printing of monthly statements and check images to InfoIMAGE.

Click here to download the Community Bank of San Joaquin Case Study.

26 Jan 2004